Order Modifications Guide

Overview

Learn how to modify your TicketNation orders, including changes to tickets, attendee information, and order details.

What Can Be Modified

Modifiable Elements

Generally Changeable

• Attendee names
• Contact information
• Email address
• Phone number
• Delivery method
• Payment method (before processing)

Sometimes Changeable

• Ticket quantity (if available)
• Ticket type upgrade
• Seating selection
• Event date (multi-day)
• Add-ons and extras

Cannot Change

• Different event
• Venue location
• Event time
• Base price
• Past events
• After event starts

Modification Timeline

Time Restrictions

Modification Deadlines

• Name Changes: Usually until event day
• Quantity Changes: While available
• Upgrades: Subject to availability
• Information Updates: Anytime
• Cancellations: Per policy

Cut-off Times

• 48 hours before event (typical)
• 24 hours for digital tickets
• 1 week for physical tickets
• Varies by event
• Check specific terms

Name Changes

Changing Attendee Names

Process

1. Log in to account
2. Find order in "My Orders"
3. Click "Modify Order"
4. Select "Change Names"
5. Enter new names
6. Save changes
7. Receive confirmation

Requirements

• Usually free
• Valid reason helpful
• New attendee details
• Same ticket quantity
• Before deadline

Bulk Name Changes

Group Orders

• Change multiple at once
• Excel upload option
• Group leader access
• Maintain group size
• Single submission

Ticket Upgrades

Upgrading Tickets

Upgrade Process

1. Check availability
2. Select new ticket type
3. Review price difference
4. Pay additional amount
5. Receive new tickets
6. Old tickets cancelled

Upgrade Options

• GA to VIP
• Standard to Premium
• Single to Season Pass
• Regular to Meet & Greet
• Add parking/merchandise

Pricing

Cost Calculation

New Ticket Price: ₱3,000
Original Price: ₱1,500
Difference to Pay: ₱1,500
Plus upgrade fee: ₱50
Total Due: ₱1,550

Quantity Changes

Adding Tickets

Process

1. Check availability
2. Go to event page
3. Purchase additional
4. Link to original order
5. Seated together (if possible)

Considerations

• Subject to availability
• May not sit together
• Current pricing applies
• New service fees
• Separate transaction

Reducing Tickets

Partial Cancellation

1. Select tickets to cancel
2. Review refund policy
3. Submit cancellation
4. Await processing
5. Receive partial refund

Impact

• May lose group discount
• Affects seating
• Refund per policy
• Keep remaining tickets
• Update attendee list

Contact Information

Updating Details

Information Updates

• Email address
• Phone number
• Billing address
• Emergency contact
• Dietary requirements

How to Update

1. Access order
2. Click "Edit Details"
3. Update information
4. Save changes
5. Confirmation sent

Delivery Method Changes

Switching Delivery

Options

• Digital to Physical: If available
• Mail to Will-Call: Save time
• Email to SMS: Convenience
• PDF to Mobile: App integration
• Standard to Express: Faster delivery

Process

• Check availability
• May have fees
• Time restrictions
• Confirm new method
• Track changes

Seating Changes

Seat Selection

When Possible

• Better seats available
• Accessibility needs
• Group reorganization
• Venue changes
• Technical issues

How to Change

1. View available seats
2. Select new seats
3. Release old seats
4. Pay difference (if any)
5. Confirm change

Accessible Seating

Special Needs

• Wheelchair access
• Companion seating
• Easier access
• Special requirements
• Contact support

Payment Updates

Payment Method Changes

Before Processing

• Switch cards
• Different payment type
• Update expired card
• Apply promo code
• Use credits

After Processing

• Cannot change method
• Refund and repurchase
• Original method only
• Security reasons
• Contact support

Add-Ons and Extras

Adding Services

Available Add-Ons

• Parking passes
• Merchandise
• Food/drink packages
• VIP upgrades
• Insurance
• Programs

Purchase Process

1. Access order
2. View add-ons
3. Select items
4. Add to order
5. Pay for extras

Removing Add-Ons

• Before deadline
• Refund per policy
• Some non-refundable
• Check terms
• Process time

Event Date Changes

Multi-Day Events

Date Switching

• Change attendance date
• Subject to availability
• Same pricing tier
• Before original date
• One change usually

Festival Passes

• Flexible dates sometimes
• Day passes to weekend
• Upgrade options
• Partial attendance
• Check restrictions

Order Splitting

Dividing Orders

When Needed

• Group changes plans
• Partial refunds
• Different attendees
• Separate payments
• Individual management

Process

• Contact support
• Explain situation
• Provide details
• New confirmations
• Separate orders created

Modification Fees

Fee Structure

Common Fees

• Name Change: Usually free
• Upgrade Fee: ₱50-100
• Delivery Change: ₱25-75
• Seat Change: Varies
• Processing: ₱25-50

Fee Waivers

• System errors
• Venue changes
• Medical reasons
• VIP customers
• Discretionary

System Limitations

Technical Restrictions

What's Not Possible

• Past event modifications
• Sold out upgrades
• Cross-event changes
• Price reductions
• Bulk complex changes

Workarounds

• Contact support
• Manual processing
• Special requests
• Case-by-case
• Alternative solutions

Mobile App Modifications

App Features

Available Changes

• Name updates
• Contact info
• View modifications
• Simple changes
• Quick updates

App Advantages

• Faster processing
• Push notifications
• Real-time updates
• Offline viewing
• Easy access

Troubleshooting

Common Issues

Can't Modify

• Past deadline
• Technical issue
• Sold out
• Restricted ticket
• Contact support

Changes Not Saving

• Internet connection
• Session timeout
• Cache issues
• Try again
• Different browser

Best Practices

Modification Tips

1. Act Quickly: Don't delay
2. Check Deadlines: Know cut-offs
3. Document Changes: Save confirmations
4. Verify Details: Double-check
5. Plan Ahead: Anticipate needs

Avoiding Issues

• Read policies first
• Confirm attendees early
• Update info promptly
• Check restrictions
• Keep records

Group Order Modifications

Group Changes

Coordinator Rights

• Change all names
• Update contact info
• Manage distribution
• Partial modifications
• Communicate changes

Process

• Single point of contact
• Bulk change options
• Maintain minimum
• Group pricing retained
• Notification to all

Emergency Modifications

Last-Minute Changes

Day-Of Changes

• Limited options
• Box office help
• Call support
• Bring documentation
• Early arrival recommended

Emergency Support

• Priority hotline
• Live chat
• Venue assistance
• Quick resolution
• Special handling

FAQs

Common Questions

Q: How many times can I modify? A: Usually unlimited for names, limited for other changes

Q: Are modification fees refundable? A: Generally no

Q: Can someone else modify my order? A: Only account holder

Q: What if I miss the deadline? A: Contact support for options

Q: Can I modify transferred tickets? A: New owner must modify

Related Articles

• Viewing Orders
• Cancellations & Refunds
• Transferring Tickets
• Ticket Upgrades
• Group Bookings

Need Help?

• Modification Support: modifications@ticketnation.ph
• Live Chat: Real-time help
• Phone: +63 2 8888 8888
• Priority Support: VIP customers
• Help Articles: Step-by-step guides