Seller Payouts Guide
Overview
Complete guide to understanding how and when you get paid for tickets sold on TicketNation's resale marketplace.
Payout Timeline
Standard Schedule
Payment Release
- After Event: 24-48 hours post-event
- Buyer Confirmation: Upon entry verification
- Processing Time: 3-5 business days
- Bank Transfer: Additional 1-2 days
- Total Time: 5-7 days typically
Early Payout
- Available for verified sellers
- 24 hours after sale
- Additional 2% fee
- Minimum ₱5,000 sale
- Good standing required
Payout Methods
Bank Transfer
Direct Deposit
- BPI: Next day credit
- BDO: 1-2 days
- Metrobank: 1-2 days
- UnionBank: Same day
- Other Banks: 2-3 days
Requirements
- Valid account name
- Correct account number
- Bank verification
- One-time setup
- Security validation
Digital Wallets
GCash
- Instant transfer available
- ₱50,000 daily limit
- Lower fees
- Mobile notification
- Real-time tracking
PayMaya/Maya
- Quick disbursement
- Linked account required
- Instant notification
- Transaction history
- Low fees
International Payouts
PayPal
- Global availability
- Currency conversion
- 2-3 days processing
- Higher fees (3.5%)
- Dispute protection
Wise (TransferWise)
- Better exchange rates
- Multiple currencies
- 1-2 days transfer
- Lower fees
- Transparent pricing
Fee Structure
Commission Breakdown
Standard Fees
Sale Price: ₱3,000
Platform Fee (10%): -₱300
Payment Processing (2.5%): -₱75
Transfer Fee: -₱25
Net Payout: ₱2,600
Volume Seller Rates
- 100+ sales: 8% commission
- 500+ sales: 7% commission
- 1000+ sales: 6% commission
- Premium seller: 5% commission
Payout Calculations
Understanding Your Earnings
Gross vs Net
Listing Price: ₱5,000
Buyer Pays: ₱5,500 (with buyer fees)
Your Gross: ₱5,000
Less Seller Fees: -₱500
Your Net Payout: ₱4,500
Multiple Tickets
- Bundled payout
- Single transaction
- Combined fees
- Bulk discount possible
- Easier tracking
Payment Holds
Why Holds Happen
Common Reasons
- New seller verification
- High-value transaction
- Unusual activity
- Buyer dispute
- Security check
Hold Duration
- New Sellers: 7-14 days
- High Risk: 30 days
- Disputes: Until resolved
- Verification: 24-48 hours
- Standard: No hold
Tax Obligations
Tax Reporting
Requirements
- Income declaration
- BIR compliance
- Business permit (if regular)
- Tax identification
- Record keeping
Documents Provided
- Annual earnings summary
- Transaction reports
- Official receipts
- Tax certificates
- 1099 equivalent
Withholding Tax
- Not automatically deducted
- Seller responsibility
- Consult tax professional
- Keep records
- File appropriately
Payout Issues
Common Problems
Delayed Payment
- Bank holidays
- Verification pending
- Incorrect details
- System maintenance
- Hold period active
Failed Transfer
- Wrong account info
- Closed account
- Limit exceeded
- Bank rejection
- Technical error
Resolution Steps
- Check payout status
- Verify bank details
- Contact support
- Provide documentation
- Await resolution
Seller Dashboard
Financial Overview
Available Information
- Pending payouts
- Processing payments
- Completed transfers
- Total earnings
- Fee breakdown
Reports Available
- Monthly statements
- Annual summary
- Tax documents
- Transaction history
- Fee analysis
Minimum Payouts
Threshold Requirements
Minimum Amounts
- Bank transfer: ₱500
- GCash: ₱100
- PayMaya: ₱100
- PayPal: ₱1,000
- International: ₱2,000
Below Minimum
- Accumulates in account
- Rolls to next payout
- Can request early
- Manual processing
- May have fees
Express Payouts
Qualifying for Express
Requirements
- Verified seller status
- 50+ successful sales
- 4.5+ rating
- No disputes
- Account age 6+ months
Benefits
- 24-hour payout
- Priority processing
- Lower holds
- Better rates
- Dedicated support
Disputes and Payouts
During Disputes
Payment Status
- Held pending resolution
- Frozen in escrow
- Investigation period
- Resolution timeline
- Final determination
Outcomes
- Seller Favored: Full payout
- Buyer Favored: No payout
- Split Decision: Partial payout
- Cancelled: Return to seller
International Sellers
Cross-Border Selling
Additional Considerations
- Currency conversion
- International fees
- Tax treaties
- Transfer limits
- Documentation requirements
Supported Countries
- USA
- Singapore
- Hong Kong
- Japan
- Australia
- Others upon request
Payout Optimization
Maximizing Earnings
Strategies
- Bulk Sales: Lower fee percentage
- Premium Status: Qualify for better rates
- Efficient Pricing: Optimize margins
- Quick Transfer: Avoid delays
- Proper Setup: Correct payment info
Fee Reduction
- Volume discounts
- Loyalty programs
- Premium membership
- Promotional periods
- Bundle sales
Security Measures
Protecting Payouts
Verification Steps
- Identity confirmation
- Bank account validation
- Two-factor authentication
- Unusual activity checks
- Manual review for large amounts
Seller Protection
- Fraud monitoring
- Secure transfers
- Encrypted data
- Account monitoring
- Suspicious activity alerts
Record Keeping
Financial Records
What to Keep
- All payout statements
- Fee receipts
- Tax documents
- Bank confirmations
- Dispute records
Organization Tips
- Monthly folders
- Digital copies
- Cloud backup
- Spreadsheet tracking
- Annual summaries
Support Services
Payout Assistance
Available Help
- Payout calculator
- Fee estimator
- Status tracker
- Support chat
- Phone support
Escalation Process
- Chat support
- Email ticket
- Phone call
- Supervisor review
- Management escalation
FAQs
Common Questions
Q: When do I get paid? A: Usually 5-7 days after event
Q: Can I get paid before event? A: Only with express payout qualification
Q: Are fees negotiable? A: Volume discounts available
Q: What if buyer doesn't confirm? A: Auto-release after 48 hours
Q: How are refunds handled? A: Deducted from future payouts
Best Practices
Payout Success
- Verify Details: Accurate bank info
- Track Sales: Monitor dashboard
- Quick Transfer: Respond promptly
- Keep Records: All transactions
- Stay Informed: Policy updates
Related Articles
Need Help?
- Payout Support: payouts@ticketnation.ph
- Financial Team: finance@ticketnation.ph
- Phone: +63 2 8888 7777
- Live Chat: 24/7 support
- Help Center: Payout guides