Terms and Conditions Guide

Overview

Key points and explanations of TicketNation's Terms of Service, user agreements, and legal policies in plain language.

User Agreement

Account Terms

Registration Requirements

Must be 18+ or have parental consent
Provide accurate information
One account per person
Valid email required
Philippines resident (primarily)
Agree to all terms

Account Responsibilities

Keep credentials secure
Update information
Monitor activity
Report unauthorized use
Comply with laws
No account sharing

Acceptable Use

Permitted Activities

Personal ticket purchases
Legitimate resale
Event browsing
Account management
Customer support
Community participation

Prohibited Activities

Ticket scalping
Bot usage
Fraud attempts
Multiple accounts
Commercial resale (without permit)
System manipulation
Harassment
Illegal activities

Ticket Purchase Terms

Purchase Agreement

Contract Formation

Offer: Ticket listing
Acceptance: Purchase completion
Consideration: Payment
Binding agreement
No cancellation (generally)
Final sale

Your Rights

Receive valid tickets
Accurate information
Secure transaction
Customer support
Dispute resolution
Legal recourse

Your Obligations

Pay full amount
Provide accurate info
Comply with policies
Respect venue rules
No unauthorized resale
Attend responsibly

Pricing and Fees

Transparent Pricing

Base ticket price
Service fees shown
Processing charges
Delivery fees (if any)
Taxes included
Total before payment

Fee Structure

Service Fee: 5-15% typically
Processing: 2-3%
Delivery: Varies by method
Convenience: For special services
Resale: Platform commission

Resale Marketplace

Seller Terms

Listing Requirements

Own tickets legitimately
Accurate descriptions
Valid tickets only
Timely transfer
Honest pricing
Responsive communication

Seller Obligations

Deliver as promised
Transfer before event
Provide support
Accept returns (if required)
Pay taxes
Maintain standards

Buyer Terms

Marketplace Risks

Prices may vary
Market dynamics
Seller reliability
Transfer timing
No guarantees (beyond protection)

Buyer Protection

Guarantee program
Fraud protection
Dispute resolution
Refund possibilities
Platform mediation
Verification systems

Refund and Cancellation

Refund Policy

Eligible for Refund

Event cancelled
Event postponed (optional)
Significant changes
Duplicate purchase
Technical errors
Fraud cases

Not Eligible

Change of mind
Found better price
Schedule conflict
Travel issues
Weather (unless cancelled)
Partial lineup changes

Cancellation Rights

By Platform

Technical issues
Fraud detection
Policy violation
Payment failure
Legal requirement
Force majeure

By User

Within cooling period (if applicable)
Before delivery
Mutual agreement
Special circumstances
Legal rights

Liability Limitations

Platform Liability

We Are Responsible For

Platform functionality
Secure transactions
Data protection
Customer service
Dispute mediation
Legal compliance

We Are NOT Liable For

Event quality
Artist performance
Weather impacts
Travel arrangements
Personal injuries
Third-party actions
Consequential damages

Indemnification

User Agrees to Indemnify

Platform
Employees
Partners
Affiliates
Service providers

For Claims Arising From

Your use of service
Policy violations
Illegal activities
Third-party claims
Content you post
Account misuse

Intellectual Property

Content Rights

Platform Content

Website design
Logos and branding
Software code
Documentation
Marketing materials
All rights reserved

User Content

You retain ownership
Grant us license to use
Display on platform
Marketing purposes
Service improvement
No compensation due

Copyright Policy

Respect Others' Rights

No piracy
No unauthorized use
Report violations
DMCA compliance
Fair use only

Privacy and Data

Data Collection

Information Gathered

Registration data
Transaction history
Browsing activity
Device information
Location data
Communications

Usage Purposes

Service delivery
Personalization
Marketing (with consent)
Fraud prevention
Legal compliance
Service improvement

Data Rights

Access your data
Correction rights
Deletion options
Portability
Opt-out choices
Privacy controls

Dispute Resolution

Resolution Process

Steps

Direct negotiation
Customer support
Platform mediation
Arbitration
Legal action

Arbitration Agreement

Binding arbitration
Philippine rules
Split costs
No class actions
Limited appeals
Faster resolution

Governing Law

Jurisdiction

Philippine law applies
Local courts
Venue provisions
International treaties
Consumer protection
Legal standards

Service Modifications

Changes to Service

Platform May

Update features
Change policies
Adjust fees
Modify terms
Discontinue services
Transfer operations

Notice Requirements

30-day advance notice
Email notification
Website announcement
App notification
Continued use = acceptance

Account Termination

Termination Grounds

By Platform

Policy violations
Fraud/illegal activity
Excessive disputes
Non-payment
Abuse of service
Legal requirement

By User

Anytime request
Account deletion
Data removal
Outstanding orders honored
No refund of fees

Effects of Termination

Access revoked
Data retained (legal period)
Outstanding obligations remain
No future services
Appeal rights
Legal remedies available

Special Terms

Force Majeure

Events Covered

Natural disasters
Pandemic
War/terrorism
Government action
Labor strikes
System failures

Effects

Performance excused
No liability
Alternative solutions
Extended timelines
Good faith efforts

Severability

Invalid provisions removed
Remainder enforced
Court modification
Intent preserved
Agreement continues

Communication Terms

Official Communications

Delivery Methods

Email (primary)
SMS (if opted)
App notifications
Website notices
Mail (legal only)

Deemed Received

Email: 24 hours
SMS: Immediately
App: When sent
Mail: 5 days
Posted: When published

International Users

Additional Terms

Cross-Border

Currency conversion
International fees
Tax obligations
Import/export laws
Local regulations
Transfer restrictions

Specific Event Terms

High-Demand Events

Special Conditions

Purchase limits
Verification required
No cancellations
Strict transfer rules
Premium pricing
Additional terms

VIP and Premium

Enhanced Terms

Special access
Premium support
Extended benefits
Higher costs
Exclusive policies
Additional agreements

Legal Notices

Disclaimers

Service Availability

No guarantee of uptime
Maintenance periods
Technical issues possible
Best effort basis
No compensation for downtime

Information Accuracy

Provided "as is"
No warranties
User verification needed
Subject to change
Third-party content

Age Restrictions

Minors

Under 18

Parental consent required
Limited features
Guardian oversight
Special protections
Age verification
Restricted content

Compliance

Legal Obligations

User Must Comply With

Local laws
Tax requirements
Export controls
Venue rules
Artist requirements
Platform policies

Updates to Terms

Modification Process

How We Update

Review regularly
Legal requirements
Service changes
User feedback
Industry standards

Your Options

Accept and continue
Reject and leave
Negotiate (rare)
Seek clarification
Legal review

FAQs

Common Questions

Q: Can I cancel my ticket purchase? A: Generally no, unless event is cancelled

Q: Are all fees final? A: Yes, as shown at checkout

Q: Can terms change? A: Yes, with 30-day notice

Q: What law applies? A: Philippine law

Q: Can I sue instead of arbitration? A: Limited cases only

Important Reminders

Key Points

Read Everything: Before agreeing
Final Sales: Most tickets
Your Responsibility: Account security
Our Rights: Service modifications
Dispute Process: Arbitration first

Contact Information

Legal Inquiries

Email: legal@ticketnation.ph
Mail: Legal Department, TicketNation
Phone: Business hours only
Forms: Website contact

Need Help?

Support: support@ticketnation.ph
Legal: legal@ticketnation.ph
Phone: +63 2 8888 8888
Live Chat: 24/7 support
Help Center: Terms section