Creating and Managing Your Organization

Overview

Organizations are the foundation of event management on TicketNation. This guide covers everything you need to set up and manage your organization effectively.

Creating Your Organization

Prerequisites

Before creating an organization:

• Verified TicketNation account
• Valid business information
• Tax identification (if applicable)
• Bank account for payouts

Step-by-Step Organization Setup

Step 1: Access Organizer Dashboard

1. Log in to your account
2. Click "Become an Organizer"
3. Select "Create Organization"
4. Choose organization type

Step 2: Organization Types

Individual/Freelancer

• Personal event organizers
• Solo artists/performers
• Independent consultants
• Small workshop facilitators

Small Business

• Event companies
• Production houses
• Venue operators
• Artist management

Enterprise

• Large corporations
• Multi-venue operators
• Festival organizers
• Chain establishments

Non-Profit

• Charities
• NGOs
• Community groups
• Religious organizations

Organization Information

Basic Details

Required information:

• Organization Name: Legal business name
• Display Name: Public-facing name
• Category: Primary event type
• Description: Brief overview (500 characters)
• Website: Official website (optional)
• Contact Email: Public inquiries
• Contact Phone: Customer support

Business Information

• Business Type: Corporation, Partnership, Sole Prop
• Registration Number: SEC/DTI number
• Tax ID (TIN): For tax compliance
• Business Address: Official address
• Year Established: Credibility indicator

Organization Profile

Branding Elements

Logo and Images

• Logo: Square format, min 400x400px
• Cover Image: 1920x1080px recommended
• Brand Colors: Hex codes for consistency
• Gallery Images: Showcase past events

Brand Story

Create compelling narrative:

• Mission statement
• Company values
• Team introduction
• Achievement highlights
• Customer testimonials

Public Profile Page

What Visitors See

• Organization name and logo
• Upcoming events list
• Past events archive
• Ratings and reviews
• Social media links
• Contact information

SEO Optimization

• Custom URL slug
• Meta descriptions
• Keywords targeting
• Schema markup
• Social media cards

Verification Process

Standard Verification

Required Documents

1. Business Registration: SEC/DTI certificate
2. Tax Registration: BIR Certificate
3. Bank Document: Account statement
4. ID Proof: Government-issued ID
5. Authorization Letter: If representative

Verification Timeline

• Submission: Upload documents
• Review: 2-3 business days
• Additional Info: May be requested
• Approval: Email confirmation
• Badge: Verified checkmark

Premium Verification

Additional Benefits

• Priority support
• Higher transaction limits
• Advanced analytics
• Custom branding options
• Featured placement

Requirements

• Standard verification complete
• Minimum event history
• Good standing account
• No policy violations
• Premium subscription

Team Management

Adding Team Members

Role Types

Admin

Full organization control:

• Manage all settings
• Add/remove members
• Financial access
• Delete organization

Manager

Operational control:

• Create/edit events
• Manage attendees
• View reports
• Send communications

Staff

Limited access:

• Check-in attendees
• View event details
• Basic reporting
• Customer support

Accountant

Financial focus:

• View transactions
• Download reports
• Manage payouts
• Tax documents

Team Invitation Process

1. Navigate to Team Settings
2. Click "Invite Member"
3. Enter email address
4. Select role type
5. Set permissions
6. Send invitation
7. Member accepts via email

Permission Management

Granular Controls

• Event creation
• Event editing
• Financial viewing
• Payout management
• Customer data access
• Marketing tools
• Analytics access
• Settings modification

Multiple Organizations

Creating Additional Organizations

• One account, multiple organizations
• Switch between organizations
• Different team per organization
• Separate branding
• Independent analytics

Use Cases

• Different event types
• Multiple venues
• Brand separation
• Partner collaborations
• Regional divisions

Financial Setup

Payment Processing

Receiving Payments

Setup requirements:

• Bank account verification
• Tax information
• Payout preferences
• Currency selection

Payout Options

• Direct Bank: BPI, BDO, etc.
• Digital Wallet: GCash Business
• International: PayPal, Wise
• Check: For large amounts

Fee Structure

Transaction Fees

Understanding costs:

• Standard Plan: 7% + ₱20 per ticket
• Professional: 5% + ₱15 per ticket
• Enterprise: Custom pricing
• Non-profit: 3.5% + ₱10 per ticket

Additional Fees

• Payment processing (2.5-3.5%)
• International transfers (1.5%)
• Refund processing (₱50)
• Chargeback fees (₱500)

Compliance and Legal

Tax Compliance

Requirements

• Provide TIN
• Issue official receipts
• File tax returns
• Withholding tax compliance

Tax Documents

• Monthly transaction reports
• Annual income summary
• BIR Form 2307 (if applicable)
• Official receipts

Legal Responsibilities

• Terms of service compliance
• Data protection (privacy laws)
• Consumer protection
• Event safety regulations
• Permit requirements

Organization Settings

General Settings

• Organization name
• Contact information
• Time zone
• Language preference
• Currency display

Notification Preferences

• New order alerts
• Payment notifications
• Team activity
• System updates
• Marketing emails

Privacy Settings

• Data collection
• Customer information
• Analytics sharing
• Marketing permissions
• Public visibility

Brand Partnerships

Sponsor Integration

• Add sponsor logos
• Co-branding options
• Sponsor ticket allocation
• Revenue sharing
• Joint marketing

Affiliate Program

• Custom referral codes
• Commission structure
• Performance tracking
• Automated payouts
• Marketing materials

Analytics and Insights

Organization Metrics

• Total events hosted
• Lifetime ticket sales
• Revenue generated
• Customer retention
• Growth trends

Performance Indicators

• Average ticket price
• Sell-through rate
• Customer satisfaction
• Repeat attendees
• Market share

Best Practices

Profile Optimization

1. Complete All Sections: 100% profile completion
2. Professional Images: High-quality visuals
3. Regular Updates: Keep information current
4. Respond Quickly: To customer inquiries
5. Collect Reviews: Build credibility

Building Trust

• Verified badge display
• Customer testimonials
• Past event gallery
• Clear communication
• Transparent policies

Troubleshooting

Common Issues

Verification Delays

• Missing documents
• Unclear submissions
• Incorrect information
• Technical issues

Team Access Problems

• Email not received
• Permission conflicts
• Role limitations
• Account suspension

Solutions

• Contact support
• Resubmit documents
• Update information
• Clear browser cache
• Check spam folder

Upgrading Your Plan

Plan Comparison

Starter (Free)

• Up to 100 tickets/month
• Basic features
• Standard support
• 7% + ₱20 fee

Professional

• Unlimited tickets
• Advanced features
• Priority support
• 5% + ₱15 fee
• Custom branding

Enterprise

• Custom solutions
• Dedicated manager
• API access
• Volume pricing
• White label options

When to Upgrade

• Growing event volume
• Need advanced features
• Multiple team members
• Custom requirements
• Better economics

Organization Growth

Scaling Strategies

1. Event Diversification: Multiple event types
2. Geographic Expansion: New cities/regions
3. Partnership Development: Collaborate with others
4. Technology Integration: API and tools
5. Brand Building: Marketing investment

Success Metrics

• Event frequency
• Ticket volume
• Revenue growth
• Customer base
• Brand recognition

Support Resources

Getting Help

• Organizer Hotline: +63 2 8888 7777
• Email Support: organizers@ticketnation.ph
• Live Chat: Priority for verified
• Knowledge Base: help.ticketnation.ph
• Community Forum: Connect with peers

Training Resources

• Video tutorials
• Webinar series
• Best practices guide
• Case studies
• One-on-one training

Related Articles

• Dashboard Overview
• Team Management
• Event Creation
• Financial Management
• Marketing Tools

Next Steps

1. Complete organization profile
2. Add team members
3. Set up payment methods
4. Create first event
5. Launch marketing campaign